All orders, incoming requests and approved quotes, are shown on one page mitigating addressing the pain point of user not being sure where to find out what to do next.

Supply shops are chaotic places - Counter staff can't just sit at a computer all day to wait for orders to come in when they have orders right in front of them. To fix this we added visual and audible notifications when there is a new task, making it way easier for a user to identify the incoming requests and orders. .

In the previous design, users had to manually copy and paste part details into their ERP system to check stock availability. If the part wasn't in stock, they had to repeat the process until they found one they could carry. Additionally, critical information like customer pricing and invoice totals had to be entered separately into both BluonLive and their ERP system, creating inefficiencies and the risk of errors.

With the new solution, double entry is eliminated. Users simply enter the total for all quoted products, send the quote, and BluonLive parses and processes the necessary information automatically. This streamlines the workflow, saving time and reducing manual effort for the user.

Users now select their name at the start of each order instead of typing it manually, streamlining the process of claiming orders. To improve efficiency, the system automatically defaults to the most recent name used to process an order. Research showed that, in most cases, the same person processes consecutive orders, but this shifts when a new employee starts their shift.

While we considered eliminating the full-page selection to reduce potential friction, A/B testing revealed that users would often leave the previous user's name unchanged unless prompted directly. By placing the name selection prominently at the start of each order, we ensure accuracy without disrupting the workflow.